Tailor Dock — Privacy Policy
Tailor Dock is a business application for tailoring shops. Shop staff use it to manage customer records, garment measurements, orders and payments. This policy explains what information the app handles, why, and what choices you have.
1. Who is responsible for your data
Each tailoring shop that uses Tailor Dock decides what customer information to record and how long to keep it. That shop is the controller of the information it enters.
Futurenostics Ltd ("we", "us") provides and operates the Tailor Dock software and its servers on that shop's behalf, acting as a processor. We do not decide what customer data a shop collects, and we do not use it for our own purposes.
If you are a customer of a tailoring shop and want your details corrected or removed, contact that shop directly. You can also contact us at the address in section 11 and we will pass your request on.
2. Information the app collects
Shop user account information
- Name and email address
- Password, stored only as a salted cryptographic hash — never in readable form
- Optional profile photo
- Role within the shop (for example owner, counter staff, tailor)
Accounts are created by a shop administrator. The app has no public sign-up.
Customer and order information entered by shop users
- Customer name, phone number(s) and optional address
- Garment measurements and free-text notes
- Optional photographs of customers and of garments or fabric
- Optional voice notes recorded to describe an order
- Order details, delivery dates, status, and payment amounts recorded against the order
Technical information
- Authentication tokens, so you stay signed in
- Server logs containing request times, error details and IP address, kept for security and troubleshooting
- An audit record of significant actions taken inside a shop's account
3. Device permissions
The app asks for a permission only at the moment a feature needs it, and it will keep working if you decline — you simply cannot use that particular feature.
| Permission | Why the app asks |
|---|---|
| Camera | To photograph a garment, fabric or customer for an order record. |
| Microphone | To record an optional voice note against an order. |
| Photos / storage | To attach an existing picture from your device to an order or profile. On Android 13 and above, this uses the system photo picker, which gives the app access only to the images you choose. |
| Internet & network state | To communicate with the Tailor Dock servers and to detect when you are offline. |
| Vibration | Brief haptic feedback when you confirm an action. |
4. How the information is used
- To sign you in and keep your session secure
- To store and display the customer, measurement, order and payment records your shop creates
- To generate receipts and order summaries, including a receipt you may choose to share with a customer
- To send in-app notifications about order activity within your shop
- To keep the service secure, diagnose faults, and prevent abuse
Futurenostics Ltd is established in Canada, so this policy is governed by Canadian federal privacy law (PIPEDA). Where the UK or EU GDPR also applies, our processing rests on the shop's legitimate interest in running its business and on performance of our contract with the shop.
5. Sharing your receipt over messaging apps
The app can open WhatsApp, or your device's share sheet, pre-filled with an order receipt. This happens only when a shop user explicitly chooses to share, and the message is sent by that user from their own account. Once shared, the content is handled under the privacy policy of whichever app they send it through — not this one.
6. Who else processes the data
We use a small number of infrastructure providers to run the service. They process data only on our instructions and may not use it for their own purposes.
| Provider | Purpose |
|---|---|
| Railway | Application server and PostgreSQL database hosting |
| Vercel | Hosting for the Tailor Dock web application |
| S3-compatible object storage | Storage of uploaded photographs and voice notes |
We may also disclose information where we are legally required to do so, or to establish or defend legal claims. Data may be processed on servers outside your country; where required, we rely on appropriate safeguards such as standard contractual clauses.
7. How the information is protected
- All traffic between the app and our servers is encrypted with HTTPS/TLS.
- Passwords are stored only as salted hashes and cannot be recovered by us.
- On your device, sign-in tokens are held in the operating system's secure keystore, not in ordinary app storage.
- Each shop's data is isolated from every other shop's, and access is limited by role.
- The app keeps a short-lived local cache so it remains usable when you lose connectivity. This cache lives in the app's private storage and is cleared when you sign out or uninstall.
No system is perfectly secure, but we take these measures seriously and review them as the product changes.
8. How long the information is kept
Customer and order records are kept for as long as the shop keeps them, since the shop may need them for future orders, warranty or accounting purposes. When a shop closes its account, its data is deleted within 90 days. Server logs are retained for a short period for security and diagnostic purposes and are then discarded.
9. Your rights
Depending on where you live, you may have the right to access, correct, export, restrict or delete personal information about you, and to object to certain processing. To exercise any of these rights, contact the shop holding your records, or write to us at the address below and we will assist.
Deleting an account
Tailor Dock has no public sign-up; shop user accounts are created and removed by a shop administrator. To have a shop user account and its associated personal data deleted, ask your shop administrator, or email us at support@tailordock.com from the account's registered address. We will confirm the request and delete the account and its personal data within 30 days, except where we are required to retain records by law.
10. Children
Tailor Dock is a business tool intended for use by adults operating a tailoring shop. It is not directed at children, and we do not knowingly collect personal information from children. If you believe a child's information has been entered into the service, contact us and we will remove it.
11. Contact
Questions, requests or complaints about this policy:
- Email: support@tailordock.com
- Post: Futurenostics Ltd, 60 Tannery Rd, Apt 406, Toronto, ON M5A 0S8, Canada
If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner of Canada, or — if you are in the UK or EU — to your local data protection authority.
12. Changes to this policy
If we make a material change to this policy we will update the date at the top of this page and, where the change significantly affects you, give notice inside the app. Continuing to use Tailor Dock after a change means you accept the updated policy.